Terms and Conditions


Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy. These Terms and conditions sets out the legally binding terms for services available on the Website and for the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Customer"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.



We are simply Resellers. SIMEPAY.COM does not provide mobile service and is just a reseller of recharge services by telecommunications (Telcos) service providers or the providers of such recharge or other distributors or aggregators of such Telcos.

SIMEPAY.COM is not a warrantor, insurer, or guarantor of the services provided by the above mentioned Telcos. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.

Registering with SIMEPAY.COM


User or Customer has to register with the SIMEPAY.COM through his/her existing valid email address. This email address will be verified by us to avoid any kind of malfunctioning which may occur in future by unverified email addresses. Only verified users are called the registered users and only those users can perform recharge. The registered email address may also be the medium for any kind of communication and exchange of information between SIMEPAY.COM and the user.

Using of SIMEPAY.COM website


You understand that except for information, products or services clearly indicated as being supplied by the SIMEPAY.COM, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that SIMEPAY.COM cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that the services or information available through this website meet your specific requirements.

Refund Policy


All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. SIMEPAY.COM is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.

However, if for a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page.

Please include in the email the following details - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. SIMEPAY.COM shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email.

Modes of Payment


We accept Visa and Master Credit Card, Debit Cards and Net banking, Cash Cards as mode of payments which will be processed through our payment gateway partner. No confidential information is stored by us. You'll directly fill all the details to your bank's site only.



This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. 
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks which are reproduced in this website not the property of, or licensed to, the operator are acknowledged on the website. 
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]'s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.



While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and SIMEPAY.COM reserves the right to decline orders arising from such errors. When any customer disputes a transaction or chargeback is made for a fraudulent transaction, the details of the same will be maintained by us, to block further transactions which may lead to disputes/chargebacks.

All users have the opportunity to purchase products offered by “SIMEPAY.COM” listed in the product catalogue for a price as set-out therein and the customer shall make payments from their respective Card for the same.

Limitation of Liability


All transactions done on the SIMEPAY.COM website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, except in the event of proven gross negligence on the part of SIMEPAY.COM or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by SIMEPAY.COM with respect to the recharge done by the user.



SIMEPAY.COM reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. User is required to check terms and conditions at every visit. No notification communication will be done subject to change in terms and conditions.

We provide the Site, the Platform and any other technology and services on the Site on an "as is", "where is", "with all faults" basis. We do not warrant that the Site or the Platform any products and services shown or described on the Site, or other technology and services will be uninterrupted, error-free, available or operational at any particular time, or that any known defects will be corrected.

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